Last updated: October 29, 2026
Who operates ovylien?
ovylien is owned and operated by Sichuan Zhijian Hongqi Trading Co., Ltd.
What does ovylien sell?
We sell everyday household products. See our catalog and individual product descriptions for the current selection and product details.
Where can I receive an order?
We currently offer shipping to eligible addresses in the United States. Delivery availability and available shipping options are shown at checkout for your delivery address. If no shipping option is available, please contact us before placing an order.
Which payment methods can I use?
The available payment methods are shown at checkout. Review the currency, prices, shipping charges, taxes and order total displayed there before paying.
How long does processing and delivery take?
Orders are typically processed within 1–3 business days after payment is confirmed. Estimated delivery time is 7–12 business days after dispatch. Processing time is separate from the delivery estimate. Delivery estimates are not guaranteed arrival dates; actual timing can be affected by the destination, customs processing or carrier disruptions. See our Shipping Policy.
How much does shipping cost?
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Where will my order ship from?
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Use the tracking details in that email to check the shipment’s progress.
What if my order is delayed or appears lost?
Email service@ovylien.com with your order number if your shipment is delayed, tracking has not updated for an extended period, or your package appears lost. We will investigate with the fulfillment or delivery provider and help resolve the issue. Contact us if tracking says “Delivered” but you have not received the package; that status alone does not automatically close your claim.
Can I change or cancel an order?
If you need to cancel or change an order, contact service@ovylien.com promptly with your order number, before dispatch. Whether a change or cancellation is possible depends on the order’s status. If the order has already shipped, please follow our Return Policy.
Can I return an item?
Eligible products may be returned within 30 calendar days after delivery. For a preference-based return, the item must be unused, unworn, and in its original condition with its original packaging. Contact service@ovylien.com within this period with your order number, the item you wish to return, the reason, and photos or videos where relevant. Wait for approval and return instructions before sending the item. See our Return Policy.
Where do I send a return, and who pays?
Do not send returns to our business address. After approval, we will provide the appropriate return warehouse address. Customers pay return shipping for preference-based returns. If an item arrives damaged, defective, incorrect or materially different from its description, we will provide an appropriate replacement, refund or return solution at no additional cost to the customer.
When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. If you have not received an expected refund, contact us with your order number.
How is my personal information handled?
Our Privacy Policy explains the information processed through the store, its uses and disclosures, and how to contact us about privacy rights.
Nothing in this policy limits your mandatory rights under applicable consumer protection laws.
Contact information
Brand: ovylien
Legal company: Sichuan Zhijian Hongqi Trading Co., Ltd.
Business address: Room 1805, Unit 1, Building 1, No. 252 Mudan Street, Jinjiang District, Chengdu City, Sichuan Province, China
Email: service@ovylien.com
Telephone: +86 28 61962102 (China local: 028-61962102)