Last updated: October 29, 2026
ovylien is owned and operated by Sichuan Zhijian Hongqi Trading Co., Ltd.
Delivery availability
We currently offer shipping to eligible addresses in the United States. Delivery availability and available shipping options are shown at checkout for your delivery address. If no shipping option is available for your address, contact service@ovylien.com before placing an order.
Order processing
Orders are typically processed within 1–3 business days after payment is confirmed. Processing time is separate from shipping time.
Estimated delivery time
Estimated delivery time is 7–12 business days after dispatch. This is an estimate, not a guaranteed arrival date. Actual delivery timing can be affected by the destination, customs processing, holidays or carrier disruptions.
Shipping costs
Shipping costs are calculated at checkout based on the destination and selected shipping method. Review the shipping charge shown at checkout before completing your purchase.
Fulfillment and shipping origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
Tracking your order
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Use the tracking details in that email to follow your shipment. If you need help locating the email or tracking your order, contact us with your order number.
Delayed, missing or lost packages
If your order is delayed, your tracking information has not been updated for an extended period, or your package appears to be lost, email service@ovylien.com with your order number and a description of the issue. We will investigate with the fulfillment or delivery provider and work with you on an appropriate resolution.
If tracking shows “Delivered” but you have not received your package, contact us so we can investigate. A delivered tracking status does not automatically mean we will refuse your claim.
Delivery address changes and cancellations
Please check your delivery address carefully before paying. If you need to cancel or change an order, contact service@ovylien.com promptly with your order number, before dispatch. Whether a change or cancellation is possible depends on the order’s status. If the order has already shipped, please follow our Return Policy.
Problems with an item
For an item that arrives damaged, defective, incorrect or materially different from its description, see our Return Policy or contact us. We will provide an appropriate replacement, refund or return solution at no additional cost to the customer.
Nothing in this policy limits your mandatory rights under applicable consumer protection laws.
Contact information
Brand: ovylien
Legal company: Sichuan Zhijian Hongqi Trading Co., Ltd.
Business address: Room 1805, Unit 1, Building 1, No. 252 Mudan Street, Jinjiang District, Chengdu City, Sichuan Province, China
Email: service@ovylien.com
Telephone: +86 28 61962102 (China local: 028-61962102)