Last updated: October 29, 2026
ovylien is owned and operated by Sichuan Zhijian Hongqi Trading Co., Ltd.
These Terms of Purchase explain ordering and after-sales support for purchases through ovylien.com. They should be read together with our Shipping Policy, Return Policy and Terms of Service.
Before placing an order
Read the product description and select the correct options and quantity. Provide accurate contact and delivery information so we can process your order and contact you about it. Product and delivery availability are shown through the store and checkout.
Prices and payment
Use one of the payment methods available at checkout. Review the currency, product prices, shipping charges, taxes and order total displayed at checkout before paying. If you are unsure about an amount or payment option, contact service@ovylien.com before completing the purchase.
Keep your order confirmation and order number for future enquiries.
Processing, delivery and shipping charges
Orders are typically processed within 1–3 business days after payment is confirmed. Estimated delivery time is 7–12 business days after dispatch. Processing is separate from the delivery estimate, and estimated delivery dates are not guaranteed arrival dates.
Shipping costs are calculated at checkout based on the destination and selected shipping method. We currently offer shipping to eligible addresses in the United States. Delivery availability and available options are shown at checkout for your delivery address.
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. Once your order has shipped, you will receive a shipping confirmation email with tracking information. Full details are in our Shipping Policy.
Changes and cancellations
If you need to cancel or change an order, contact service@ovylien.com promptly with your order number, before dispatch. Whether a change or cancellation is possible depends on the order’s status. If the order has already shipped, please follow our Return Policy.
Returns and refunds
Eligible products may be returned within 30 calendar days after delivery. For preference-based returns, items must be unused, unworn, and in their original condition with their original packaging. Customers are responsible for preference-based return shipping costs.
To request a return, contact service@ovylien.com within this period with your order number, the item you wish to return, the reason, and photos or videos where relevant. Do not send items to our business address. After approval, we will provide the appropriate return warehouse address and instructions.
If an item arrives damaged, defective, incorrect or materially different from its description, we will provide an appropriate replacement, refund or return solution at no additional cost to the customer.
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. See our Return Policy for the full return and refund process.
Delivery or order problems
For a delayed or missing package, tracking that has not updated for an extended period, or a parcel marked “Delivered” that you have not received, contact us with your order number. We will investigate with the fulfillment or delivery provider and work with you on an appropriate resolution. We do not automatically refuse a claim solely because tracking shows “Delivered”.
Your consumer rights
Nothing in these terms or the linked policies excludes or limits your mandatory rights under applicable consumer protection laws. Preference-return conditions do not remove separate rights that may apply to faulty, damaged, incorrect or misdescribed goods.
Contact information
Brand: ovylien
Legal company: Sichuan Zhijian Hongqi Trading Co., Ltd.
Business address: Room 1805, Unit 1, Building 1, No. 252 Mudan Street, Jinjiang District, Chengdu City, Sichuan Province, China
Email: service@ovylien.com
Telephone: +86 28 61962102 (China local: 028-61962102)